The Zimbabwe National Water Authority (ZINWA) is making it easier than ever for customers to settle their water bills with a new door-to-door revenue collection exercise.
This initiative prioritizes customer convenience while also aiming to gather valuable feedback to enhance service delivery.
Paying Your Bill From the Comfort of Home
Gone are the days of long queues and inconvenient trips to payment centers. ZINWA's door-to-door program allows customers to make their water bill payments directly from the comfort and security of their homes or offices.Specially trained revenue collection teams will be deployed to residential areas, streamlining the payment process and saving customers valuable time.
Transparency and Improved Service
This program goes beyond simple bill collection. ZINWA recognizes the importance of customer feedback. During their visits, the revenue collection teams will be equipped to gather valuable insights and opinions on the water services provided. |
| ZINWA Streamlines Bill Payments with Door-to-Door Revenue Collection Initiative |
This information will be used to identify areas for improvement and ensure ZINWA continues to deliver high-quality water services to its customers.
Peace of Mind with Official Receipts
Customers can rest assured that their payments are secure and transparent. Upon successful completion of a payment, ZINWA representatives will issue official receipts, providing a clear record of the transaction and the amount paid.Multiple Payment Options Remain Available
While the door-to-door program offers a convenient new option, ZINWA emphasizes that existing payment methods remain readily available. Customers can still choose to settle their bills through traditional bank transfers or utilize ZINWA's digital platforms for added flexibility.Mobile Money Users: Ensure Accurate Account Numbers
For those opting for mobile money payments (either through the door-to-door program or other platforms), ZINWA reminds users to always provide their full and accurate account numbers. This ensures proper allocation of funds and avoids any delays in updating account balances.ZINWA's door-to-door revenue collection exercise signifies a commitment to both customer convenience and service excellence. By offering a convenient payment option while gathering valuable feedback, ZINWA demonstrates a proactive approach to enhancing customer experience and water service delivery across Zimbabwe.
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